How Do We Know When to Refill Your Tank?
Have you ever wondered how we calculate your usage when you are on autofill delivery?
Here’s how…we calculate using two components: Heated Degree Days and K Factor.
Heated Degree Days (HHD)
Heated Degree Days (HHD) are calculated by averaging the high and low temperature for the day in your
area and subtracting that number from 65. This is because it has been determined that a user of heat
normally turns their heat off or would use no heat when the average temperature for the day is 65 and above.
Example:
Low for today is 20 degrees
High for today is 30 degrees
Average = 25 degrees
HDD = 40 Heating Degree Days (65 minus 25)
The K-Factor
The K-Factor is simply how many degree days it takes for your customer to burn one gallon of fuel.
If we have a 500 gallon propane tank at a customers house and they have a 6.5 K-Factor, they are going to
burn one gallon of propane for every 6.5 degree days.
That being said, in the above example we have 40 degree day, that means a customer that has a K-Factor of 6.5 theoretically burned 6.15 gallons of fuel that day.
For additional questions about your residential and commercial propane needs please feel free to contact us.
Dibble Propane currently provides LP service to over 2500 residential, commercial and agricultural customers in 8 counties. From complex tank and pier installations to filling the tank for your grill, our professionally trained team is readily available to service your propane needs. 815-237-2247
Service Area includes
Illinois Counties
FORD, GRUNDY, IROQUOIS, KANKAKEE, LIVINGSTON, KENDALL, WILLLASALLE and now DEKALB
For service outside this area please contact us at 815-237-2247
Competitive Pricing
Dibble Enterprises, Inc. offers all customers the same price whether paying with cash, check or credit card. We never charge a fuel surcharge or delivery fee. The minimum delivery is 250 gallons. To see payment options, click Payment Options
“We never charge a fuel surcharge or delivery fee.”
Switching Service
Dibble Enterprises, Inc. will handle all paperwork and authorizations needed from your current vendor to switch service, unhook and move your current tank. You must have a zero balance with your current vendor before authorization can be obtained. Upon approval, our sales staff will work with you to coordinate installation and size of a Dibble Enterprises, Inc. tank. Payment is expected at time of delivery for your first fill. Additional fills are due within 30 days of delivery.
Lease Program
There are no installation charges or monthly fees associated with leased tanks. Tanks are leased for a minimum three year period at no charge to the customer.
Keep Full vs. Will Call CustomerS
Keep Full customers have Dibble Enterprises, Inc. monitor their tank(s) for them. We will check your tank periodically, and fill you as needed. To do this, Dibble Enterprises, Inc. forecasts your usage based on annual degree days. Will Call customers monitor their own tank(s), and call us when propane is needed. We ask that you notify us when your tank is at 20-30 percent. This allows ample time to get the tank scheduled. Scheduled deliveries are made Monday-Friday from 8:00 a.m. – 5:00 p.m.
Cylinder and Motor Home Refill Services
We offer cylinder and motor home refilling services during regular business hours.
PAYMENT TERMS & OPTIONS
We accept cash, check and credit cards. (We do not accept American Express).
Payments are due 30 days from the date of delivery for most accounts. Transport deliveries are due within 10 days. The first delivery payment is due upon receipt.
Budget Contract Plans - Budget plans are based on the average usage and/or your account history. Based on the information, an average monthly payment is set up for you at a contracted rate, and is due at the end of each month. This program typically runs from August - June for a total of eleven months. In July, your account is reviewed and you are notified of any credit or balance due.
Payment Arrangements - We understand that circumstances arise and are happy to work with you. Please contact our office immediately at 815-237-2247 if you are unable to pay your bill within the 30 days.
OFF ROUTE / OUT OF GAS DELIVERY FEE
If you run out of propane and require service on the same day, after hours, weekends or on a holiday you will be charged $150. This fee is in addition to the propane delivered. We require a minimum of 2 business days (Mon-Fri) advanced notice for all "Will Call" customers. Please monitor your tank closely to avoid an "Off Route Delivery Fee" It is recommended that you contact us when your tank is 20-30% to be placed on the delivery list. Please call 815-237-2247 if you would like to be a "Keep Full" customer and Dibble Enterprises will monitor your tank for you.
This fee does not apply to agricultural dryer tanks or "Keep Full" customers.
